One of the most important things you are acquiring as a customer of Digital Home Systems is an unparalleled level of customer support, aptly named, “Concierge Service.” Available to all DHS clients (rather than a level of care reserved for select clients), our service philosophy ensures:
- The same people who wire and install your system also provide ongoing support, instruction, and troubleshooting. After all, they are people who know your needs, and your home network, best.
- Like a personal service desk, we are here to help you choose appropriate products as your needs change or technology advances. We welcome all of your technology questions--even after your system is installed.
- We stand behind everything we do. Of course we honor all manufacturers’ warranties for the full warranty period. We also guarantee our work for a full three years after installation--a commitment not matched by any other home technology firm we know.
- We offer rapid, 24-hour turnaround to all customer requests, whether pressing or not.
We love it when customers come to us for advice on their common technical questions or dilemmas like, “What computer should I buy?” or “How do I use my new iPad?” It means we have earned their trust. “Concierge Service” is our way of exceeding your expectations and connecting with you for the long term.